Creating a Service Portal

What is a Service Portal? 

A Service Portal is a type of UI that users leverage to interact with various ServiceNow applications and features. It's built using the Service Portal framework, which I'll explain a little later. 

Service Portal Anatomy

A Service Portal is made up of the following: 

• Pages: They're not unique and can be used elsewhere on other portals
• Containers: Help organize the content on the pages 
• Widgets: Are the data that's housed in these containers on the pages 

In order to create these portals, the Service Portal Framework is used, which consists of a set of tools and features such as APIs, components, and more. 

Service Portal Framework Tools

• Branding Editor: Apply branding to your portal (i.e., company logo, colors, etc.,)
• Designer: Layout and design the page by using containers and widgets
• Page Editor: Edit elements of the page
• Widget Editor: Create and edit widgets
• New Portal: Create a service portal
• Get Help: View service portal documentation on docs.servicenow.com

Check out my videos below on creating a Service Portal.